How it works
Start with a free case review
Before our legal team writes your letter we'll assess the strength of your case and confirm the chances of getting back what you're owed
Check your draft letter
We'll use the information you give us to send you a first version of your letter. You'll need to check it carefully before it's sent
Pay our fee when you're ready
Pay our fee once you're happy with the letter. We'll send it to the other side and use tracking to ensure it's been delivered
More support if you need it
Sometimes you'll need more than a letter to persuade the other side. If so, we'll make you an offer to join the full Calmly service
Personalised letter before action service
At Calmly, our team of Dispute Managers are trained to get your money back without going to court
What is a letter before action?
A letter before action (also known as a letter before claim) is a formal document that you use to warn the other side you are about to take legal action.
The great thing about a letter before action is that, if you write it well, it can persuade the other side to urgently prioritise giving your money back. After all - most people want to avoid court.
When should I send a letter before action?
A letter before action is typically used when you need to persuade another party to pay you something that you’re owed.
For example, you might be chasing up an unpaid invoice, trying to get money back from an ex-partner or asking an employee to pay you some missing wages or benefits.
A good letter before action should clearly explain why you have a legal right to what you’re claiming, and set out the consequences if the other side refuse to pay.
In our experience, it’s best to use a professional, civil tone and avoid making empty threats. The last thing you want is to escalate the dispute unnecessarily, or for the other side to call your bluff and say “see you in court!”
What does the letter before action service cost?
Before we charge you anything, we’ll do a free case review and send you a draft letter for you to check over. Once you’re happy with the content, you’ll need to pay £65 for us to send the letter to the other side.
Dependent on the strengths of your case, we’ll also try and make you an offer to join the full Calmly service. If you do choose to join, you’ll get access to a dedicated Dispute Manager who can use a range of techniques to get your money back. You can find out more about the full Calmly service by clicking here.
Why use Calmly?
We’ve spent 30 years in the legal industry, and our team is made up of professional negotiators, mediators and solicitors.
We’ve spent our working lives working out how to de-escalate conflicts, and get money back without taking unnecessary and expensive legal action.
So if you’re keen to avoid an employment tribunal or the small claims court, we’ll help you construct the best argument possible, and get the other side to pay you back with just this one letter.
Frequently asked questions
Why do I need a letter before action?
What happens if your letter before action doesn't work?
Can you help me if I've already sent a letter?
If you've tried sending a letter before action and it hasn't worked, then don't despair!