At Calmly, our team of Dispute Managers are trained to get your money back without going to court

Use Calmly to:

Get a letter before action that the other side take seriously

Get a letter before action that the other side take seriously

What is a letter before action?

A letter before action is a formal document that you use to warn the other side you are about to take legal action.

 

The great thing about a letter before action is that, if you write it well, it can persuade the other side to urgently prioritise giving your money back. After all - most people want to avoid court.

How does Calmly work?

A letter before action can do two things:

 

1. Serve as a final warning to the other side

2. Be the first step in actually taking legal action.

If you wish to take legal action, it is essential that you have sent a letter before action first. If you don’t send a letter before action the court could decide to penalise you at a hearing and order you to pay some of the other side's legal costs.

Personalised letter before action

£65

Writing a letter before action

The hard way (without us)

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spend months arguing with the other side

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stress about ever getting your money back

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worry about expensive legal fees

Writing a letter before action

The easy way (without us)

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let our Dispute Managers keep things civil

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get your complaint prioritised straight away

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avoid unnecessary and expensive legal action

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I'd been waiting 18 months for a flight refund.
 
Calmly chased the issue up for me, and two days later I had all my money back!
Patrica D., holiday booking
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How Calmly works

00

Case review

Submit some information about your dispute and we'll tell you your chances of a successful resolution

01

Choose to join

Review how much we think it will cost to resolve your dispute and decide whether to join Calmly

02

Dispute Manager

Submit some information about your dispute and we'll tell you your chances of a successful resolution

03

Start negotiating

Submit some information about your dispute and we'll tell you your chances of a successful resolution

04

Pay by result

Submit some information about your dispute and we'll tell you your chances of a successful resolution

Calmly gives you everything you need to get your money back

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Free case review

Before you get started with Calmly, we'll help you to understand your legal rights

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Dedicated dispute manager

When you sign up you'll get a dedicated point of contact who will negotiate with the other side

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Payment by result only

Our fees are agreed in advance, and only charged once you get your money back

Not sure Calmly will work for you?

Take a two minute eligibility check, or get in touch with the team