At Calmly, our team of Dispute Managers are trained to get your money back without going to court

Use Calmly to:

Get a letter before action that the other side take seriously

Our legal team will review your case, and write a letter before action for you

What is a letter before action?

A letter before action (also known as a letter before claim) is a formal document that you use to warn the other side you are about to take legal action.

 

The great thing about a letter before action is that, if you write it well, it can persuade the other side to urgently prioritise giving your money back. After all - most people want to avoid court.

Why do I need a letter before action?

A letter before action can do two things:

 

1. Serve as a final warning to the other side

 

2. Be the first step in actually taking legal action.

If you wish to take legal action, it is essential that you have sent a letter before action first. If you don’t send a letter before action the court could decide to penalise you at a hearing and order you to pay some of the other side's legal costs.

Personalised letter before action service

£65

Writing a letter before action

The hard way (without us)

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download a template that might not work for your issue

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waste weeks waiting for the other side to reply

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worry about accidentally undermining your case

Writing a letter before action

The easy way (without us)

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get a letter that is tailor-made to solve your issue

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get your complaint prioritised straight away

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avoid accidentally undermining your case

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Why use Calmly?

We've spent 30 years in the legal and mediation industries, picking up all sorts of tips and tricks.

 

We know that writing a good letter before action is all about:

  • Putting across your point of view

  • Not accidentally undermining your case

  • Not making empty threats.

So if you choose to use Calmly, we'll be putting that knowledge to work, helping you to get your money back.

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How our letter before action service works

00

Case review

Submit some information about your dispute and we'll tell you your chances of a successful resolution

01

Consider Calmly

Decide if you want to add extra support from a dedicated Dispute Manager, or just pay for our letter writing service

02

Letter review

Review your letter before action that's been written by our legal team, and confirm it's ready to be sent

03

Pay our fee

Pay our fee once you're happy with the letter.  We'll send it to the other side and help you deal with any response 

04

More support

Sometimes you'll need more than a letter to persuade the other side. If so, we'll make you an offer to join the full Calmly service

Everything you need to get your money back

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Free case review

As part of our service, we'll help you to understand the likelihood of getting your money back

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Legal advice and support

Your letter will be written by a practising solicitor who knows how to use the law to support your claim

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Option to join Calmly

If our letter before action doesn't work, then we'll give you the option to join Calmly and get a dedicated Dispute Manager

Not sure our letter before action will work for you?

Take a two minute eligibility check, or get in touch with the team

Frequently asked questions

What is a letter before action?


A letter before action (sometimes known as a letter before claim, or a letter of deadlock) is a formal document that you use to warn the other side you are about to take legal action. The great thing about a letter before action is that, if you write it well, it can persuade the other side to urgently prioritise giving your money back. After all - most people are extremely keen to avoid having to go to court.




Why do I need a letter before action?


Well a letter before action can do two things: 1. Serve as a final warning to the other side 2. Be the first step in actually taking legal action. If you're using it for the latter, then failing to send a letter before action might mean that the court decide to penalise you at a hearing and order you to pay some of the other side's legal costs.




What happens if your letter before action doesn't work?


The problem with any dispute, is that you never know what the other side will decide to do. Sometimes they'll choose to be reasonable and pay up straight away. Other times they will dig their heels in. If that does happen, then we can help escalate the dispute further by starting a Money Claim Online, and inviting the other side to free mediation provided by the county court.




Can you help me if I've already sent a letter?


If you've tried sending a letter before action and it hasn't worked, then don't despair! Just let us know, and we'll see if we can provide you with a dedicated Dispute Manager to help you resolve the problem. You can apply for a Dispute Manager by clicking here.




Do I need to pay for a letter before action?


Definitely not! We offer our service because we know that some people prefer to get tailored support, rather then work it out for themselves. We're confident our service works well, but there are plently of free options out there too.




Should I use a letter before action template?


If you want to write a letter before action by yourself, then a template can work well. But just remember, if you're trying to persuade the other side to pay quite a significant sum of money, it should look really professional and clearly demonstrate you know what you're talking about. We offer our letter before action service because we think that a personalised version, that's written by a lawyer actually gets your money back much more quickly.